Novelty Gifts and Cards Policies
Items are usually despatched within 2 working days, however this may increase at peak times (e.g Christmas) so please bear this in mind when ordering for a special event.
We offer free postage on all orders and items are sent via Royal Mail's 48 Hour (2nd Class) delivery service.
As per Royal Mail's policy, items are not considered missing or lost until 15 working days has elapsed. As such, we reserve the right to ask customers to wait for this period to have passed before we offer a replacement or refund.
We offer returns on all non-customised items, with return postage payable by the customer.
For damaged/faulty items, we may request a photograph of the item, rather than a return of the product.
Q. Can I return my personalised item if I don't like it?
A. Unfortunately not - as these products are made to order we are unable to accept returns unless the item is damaged / faulty
Q. What if I do not like my non-personalised item once I've received it?
A. You are welcome to return any non-personalised item for a no quibble refund. All return costs are to be paid by the buyer, unless item is faulty / damaged. In the case of faulty/damaged goods, return postage will be paid for Royal Mail 48 (2nd Class) only. Any costs above this will need to be met by the customer.
Q. What happens if an item is damaged or faulty?
A. Please contact us at email@example.com within 24 hours of receipt, providing a photo of the damage or fault - this will enable us to action a replacement product swiftly
Q. How do I personalise my product?
If there is no option on the item, please contact us directly at firstname.lastname@example.org
Please double check your spelling, punctuation and capitilisation, as how you type will be how it appears on the product - your details are copied and pasted during the ordering process. We also advise you refrain from using accents or symbols as some of our processes will not allow this.
Q. My item hasn't arrived - now what?
A. Royal Mail state that an item is not considered late or lost until 15 working days have elapsed. As such we are unable to replace or refund until after this time period. Please contact us via email and we will try to rectify the problem.
Q. How do I contact you if I have any other questions?
A. Please email us at email@example.com or via the contact seller option