Terms and Conditions

 - Purchasing an item/s on this site is immediate acceptance of the terms & conditions stated below:

* If the items purchased are personalised or made to order, returns cannot be accepted unless the item is faulty / damaged

*If an item is reported as faulty or damaged, we reserve the right to request a photo image of said damage

* Please double check any personalisation - how you type will be how it appears on the product, including spacing and punctuation as we will copy and paste your text

* The number of characters permitted per line includes spaces.

* If an item can be personalised, details can be left in the text boxes on each item - the number of characters allowed are found in the item description

* Due to the fact these items are made to order, dispatch may take up to 7 working days (this may increase at peak times e.g Christmas) so please bear this in mind when ordering for a special event

* Please do not include accents or special symbols as some of our processes will not allow this

* For any orders containing alcoholic products - we cannot sell alcohol to anyone under 18. For this reason, by placing an order and agreeing, on checkout, to our T&Cs, you confirm that you and the person the order is to be delivered to, are aged 18 years or over

* Next Day Delivery - For more information and to avoid disappointment, please contact us prior to purchase 

* All images are copyright of Novelty Gifts and Cards and cannot be used or downloaded without prior consent

* Using Royal Mail 24 or 48 is not a guaranteed / signed for delivery service. In case of missing/late items, we must ask customers to give items at least 15 working days to arrive (as per Royal Mail's delivery policy). We will endeavour to provide assistance at the end of this period. During this period, we recommend checking with your local sorting office and/or neighbours as parcels are often left there. 

*Affiliate Products - some of our items are personalised and despatched by one of our suppliers "The Gift Experience" (this will be evident prior to purchase) and these will be subject to their P&P rates

If you have any questions, please email, prior to purchase, at